Refund and Returns Policy

Last updated: August 19, 2026

We want return expectations to be clear before you order. This policy applies to products purchased directly from The Paver Sealer Store.

Return window and eligibility

unopened and unused;
undamaged and in resalable condition;
in its original packaging; and
accompanied by the order number or other proof of purchase.

Do not send a product back until return authorization and instructions have been provided. Opened, used, mixed, applied, altered, or clearly marked final-sale products are not eligible for return.

Return shipping

The customer pays return shipping. Use packaging suitable for the product and a trackable service. The customer is responsible for the return shipment until it is delivered to the return location we provide.

Refunds

After an authorized return is received, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank or card processing times may delay when the credit appears.

Damaged, missing, or incorrect items

Report a damaged, missing, or incorrect item within 30 days of delivery. This reporting period is separate from the 10-day voluntary return window.

Include the order number, a description of the issue, and clear photos of the product, shipping carton, label, and packing materials. Keep the product and all packaging until the review is complete. We will provide the appropriate resolution after reviewing the claim.

How to request help

Call 813-308-9202 Monday through Friday, 8:00 a.m.–6:00 p.m. Eastern, or email info@paversealerstore.com. Include your order number and the reason for the request.